Help & Support

Find answers or reach out to our team.

Contact

TopicEmail
Generalsupport@eazyjobz.com
Billingbilling@eazyjobz.com
Disputesdisputes@eazyjobz.com
Safetysafety@eazyjobz.com

FAQ

How much does it cost?

Free to join. 5% fee on completed work (lower with paid plans). See pricing.

How do connects work?

20 free/month. Each proposal costs 2-8 connects. Buy more from $1.00 for 10.

How does escrow work?

Client funds milestone → held by EazyJobz → freelancer delivers → client approves → payment released. Auto-releases after 14 days.

How fast are payouts?

3 days standard, same-day on Pro, instant on Business.

What about disputes?

Direct resolution first → formal dispute → mediator reviews evidence → binding decision within 14 days.

How do I delete my account?

Settings → Account → Delete, or email support. Wallet available for 90 days.

Dispute process

Phase 1: Direct resolution (0-3 days)
Phase 2: Formal filing (3-5 days)
Phase 3: Mediation (5-12 days)
Phase 4: Binding decision (12-14 days)